| As a member of Cornell Information Technologies' Custom Development team, the User Experience (UX) Specialist will join a team of web developers, designers, and content specialists to create and deliver high-quality, innovative web-based experiences meeting the educational and research needs of Cornell students, faculty, staff, and diverse additional stakeholders.|
Working as a member of the Custom Development team and with campus stakeholders, the User Experience Specialist will:
- Lead and support Website Life Cycle practices, including:
- Site Structure and Design: Plan site structure to meet the business requirements, maximize reuse and minimize support, and ensure positive end-user experiences while meeting business functionality needs. Share and review best practices with peers and project management.
- Plan for enhancements that enable a positive end user experience.Share and review with peers.
- QA Testing: Use team's quality assurance testing methods.Track incidents and bugs in the team's tracking software. Test with tools for appropriate browsers, platforms, and devices and expected load.
- Establish new Site Architecture frameworks and Strive for high Usability Standards:
- Meet with users and stakeholders to analyze site architecture, test for usability, determine needs and objectives, develop scope and project timeline
- Design/develop usability testing scope for various projects to meet desired goals.
- Partner with Project Manager and project stakeholders for overall site organization
- Keep us current in UX standards processes:
- Leading lessons learned exercises upon project completions, recommending process modifications for future projects.
- Staying current in the field via trainings, articles, online learning, etc.
- Evaluation of wire framing tools, 3rd party usability testing tools, etc.
- Lead load testing service/effort:
- Understanding the services offered and how to execute the service.
- Partnering with outside vendor on coordination.
- In conjunction with Project Management staff, consult with and provide advice and guidance to new and potential customers (both project and support customers) on Custom Web Development User Experience, Usability, and Load Testing capabilities and services from conception, delivery, and support.
- Partner with Custom Web Development project management, design and development staff to lead and assist with requirements gathering, content architecture and tracking for each project.
- Be responsive and professional to customer questions and needs.
- Collaborate and cooperate with peers and team members, including project managers, business analysts, subject matter experts, other developers and quality assurance specialists, and business users.
- Campus Outreach to demonstrate User Experience and Usability service offering and provide free tools and training.
The UX Specialist will play a key role on one or more teams building innovative websites for the Cornell campus community. The diverse responsibilities of this position require highly developed oral, written, and visual communications skills with understanding user requirements a constant priority.
Bachelor's degree with a minimum of 3 years professional experience designing, organizing, and supporting websites and web applications in a collaborative team-based environment, or an equivalent combination of education and experience.
- Demonstrated experience in leading usability exercises, related stakeholder meetings, and in creating and/or revising Information Architecture for customers.
- Demonstrated ability to develop competence in new subject areas continuously expand knowledge about technology and methods supportive of campus business processes.
- Able to analyze requirements, propose solutions, work collaboratively, and meet individual and team deadlines.
- Must be able to work effectively in a dynamic, deadline driven, complex, team-based environment with multiple competing priorities and rapidly changing environment.
- Able to assess and compare various alternatives and clearly communicate the tradeoffs.
- Able to translate customer needs into content and information architecture recommendations and design objectives.
- Strong written and oral communication skills.
- Experience on a team co-developing and co-supporting websites and projects.
- Expert level skills using tools such as Omnigraffle/Visio for creating site maps and information architecture documents to facilitate and define website specifications.
- Evidence of team-based collaboration experience and a strong service orientation.
- Ability to handle sensitive/confidential material in a professional manner.
- Managing interactions and communications with clients, setting priorities, making deliverables, sharing progress news.
- Understanding of web accessibility guidelines (e.g. Section 508 and WCAG 2.0) and usability best practices in development.
- Assessing website effectiveness through usage analysis and other tools and practices.
- Using current development tools such as JIRA issue tracking, GIT or similar repositories, and project management/online collaboration tools like Basecamp or similar systems.
- Structuring content and design wireframes that will work on common desktop browsers as well as mobile and tablet devices.
- Certificate in User Experience from Nielsen Norman.
When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. Please note: Cornell Employees must apply through the Internal Cornell Career site.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position
University Job Title:User Interface/Exp Spec III
Pay Rate Type:Salary
Contact Name:Cyndi Morris
Number of Openings:1
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities.2017-03-29-07:00