| Company Overview:|
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.
The Organizational Change Management (OCM) Communications Specialist plays a key role in HR initiatives meeting their business objectives by focusing on the people aspect of the change. This person will focus on educating and empowering employees to accept the change–-including changes to business processes, systems and technology, job roles and organization structures. The primary focus will be creating and implementing change management communications plans and content that minimize employee resistance and maximize employee engagement. This role will drive adoption, utilization and proficiency in all things HR by creating compelling and relatable change management communications plans and content – in multiple formats including digital, social, print, email, etc.
This highly visible role requires a candidate who is forward-thinking, can interact with senior leadership and has a strong track record of success in organizational change, communications, employee engagement and change leadership.
Develop and execute change management communications for HR initiatives, like system launches and process re-engineering efforts.
Partner with HR leaders to support the change and communications efforts of their various initiatives.
Participate in department initiatives around user-experience design and innovation.
Use Multimedia messaging to foster understanding and collaboration around HR initiatives to support change management plans.
Ensure information is effectively cascaded throughout the organization.
Gather and analyze employee feedback and incorporate into plan to help drive continuous improvement of change management communications efforts.
- Partner with internal communications department on major launches and initiative communications.
- Support the redesign of the HR digital communications strategy (sharepoint intranet and social engagement) in collaboration with other HR stakeholders.
- Analyze technology trends and identify opportunities for HR.
- Ensure a consistent look, message, and branding across departmental communications.
- Develop and deploy HR initiative communications, including but not limited to: newsletter articles, emails, OneMSK (our social intranet) updates, videos, posters, etc.
- Assist with the creation of comprehensive training materials and supplemental documents, included but not limited to instructor-led training courses, facilitator guides, training videos, quick reference cards, computer based trainings, job aids etc. that assures competency in the new HR processes or systems.
- Act as a champion and driver of MSK’s culture as we continue to grow.
5+ years of experience in a communications/change management role
Experience with website content management system (preferably sharepoint)
Understanding of social media and how to use it to engage end-users
Strong analytical and critical thinking skills
Excellent written and verbal communication, problem-solving and customer service skills
A strong ability to influence and persuade
Demonstrated experience building change management communications content in multiple formats including digital, social, print, email, etc.
Ability to work well between functions and across all levels of the business, including coaching aptitude at the senior management, department management, and staff line levels
Previous experience with change management and employee engagement initiatives
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.