About Mills College: Located in Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a liberal arts college for women and gender non-binary students, with graduate programs for all genders. Consistently ranked one of the top master's universities and one of the best value colleges in the West by U.S. News & World Report, Mills also has been named one of the Best Colleges in the nation by The Princeton Review. The Mills experience is distinguished by small, interactive classes, one-on-one attention from exceptional faculty, a culture of creative experimentation, and cutting-edge interdisciplinary learning opportunities which empower students to make a statement in their careers and communities. As one of the most diverse liberal arts colleges in the country, we have a strong record of academic success with first-generation students, students of color, Latinx students, LGBTQ students, and other underrepresented students. Mills College has recently become a Hispanic Serving Institution. Applicants with expertise and experience in supporting and promoting success for Latina/o students are encouraged to apply.
Mills College encourages diversity in hiring and particularly welcomes applications and nominations from women, gender non-binary individuals, and minorities. Mills College seeks to recruit and retain a diverse workforce as a reflection of our commitment to equity, inclusion, and social justice and our desire to maintain the excellence of our faculty. In so doing, we offer our students not only the opportunity to learn about varied disciplines but to engage with diverse perspectives and ways of knowing and learning. For more information, please visit https://www.mills.edu/
ORGANIZATIONAL RELATIONSHIPS: Reports to: Associate Director of Admission
Summary of Position: The Admission Counselor works as a member of the undergraduate admission staff to promote the value of a Women's college education. This position will recruit, evaluate and admit students to the College and meet enrollment goals. The Admission Counselor position plays a vital role in ensuring that prospective students, counselors, and community partners are inspired, informed, and a counseled on Mills College's academic programs and resources. The Office of Undergraduate Admission is a fast-paced, professional and confidential work environment.
Essential Job Functions: Develop, Execute, and Evaluate Recruitment Strategies
Develops strategic travel plan in assigned recruitment territory including high school visits, college fairs, and on and off campus presentations to interact with prospective students
Coordinate all aspects of recruitment travel through scheduling, transportation and accommodations
Attend receptions for admitted students and conduct presentation on the benefits of a Mills College education
Coordinate and monitor prospective students interaction with the Mills community i.e. current students, athletics, academic programs, students resources, and alumnae
Develop and report enrollment data on trends in assigned recruitment territory
10 to 12 weeks of travel is required, including evening and weekend work, primarily during fall months
Manage all recruitment and yield based webinar and online chat sessions.
Maintains reports and records on application activity in assigned recruitment territory
Helps prospective students update and submit all required admission documents to complete applications
Evaluate applications for admission and provide recommendations to the admission committee
Application evaluation requires 10 weeks of file review, including evening and weekend work, primarily during winter months
Establish, develop, and maintain communication with prospective students , their families, guidance counselors and community partners through phone, email, mail, interviews, and presentations
Develops communication plans for working groups in undergraduate admission office
Coordinates activities and communication with offices on and off campus including but not limited to provost office, academic programs, financial aid office, community based organizations, and secondary schools
Meet and communicate with the entire admission team to maintain clear communication and the progress of shared goals
Manage Admission Ambassador Program
Recruit, hire, train and supervise approximately 35 student ambassadors for visit center coverage, tours, overnight visits, phone calling campaigns, events and other office duties as assigned.
Manage an ongoing training program for Admission Ambassadors.
Manage the Mills overnight host program, requiring recruitment and direct supervision of student overnight hosts.
Oversee the Visit Center which welcomes undergraduate and graduate prospective students. Maintain student work schedules for welcome desk coverage, manage undergraduate and graduate phone lines, material inventory, and maintain a clean, organized and welcoming space.
Manage the campus visit experience for individuals and groups.
Develop and execute a communication plan for visitors.
Track, analyze and generate reports on visit data for enrollment management purposes, requiring knowledge of Microsoft Office and Excel.
Assess visitor satisfaction, measure effectiveness, and seek ways to streamline and improve effectiveness; recommend changes as needed.
Ensure the highest level of customer service from admission ambassadors and staff through regular communications and/or training.
Maintain the master visit calendar, delegating to student ambassadors as needed, and working with the Information Technology Systems department to keep calendaring systems streamlined and updated.
Manages Phone Calling Student Team
Hires and supervises approximately 10 student callers to participate in our fall and spring semesters phone calling program
Develops calling strategy and objectives for phone calling program to help prospective students advance through the Mills' admission cycle
Requirements: Required Knowledge, Skills, and Abilities Required:
Intermediate knowledge of Microsoft Office, including Word, Excel and PowerPoint
Intermediate knowledge of Social Media, including Facebook, Twitter, and Instagram
Strong written and verbal communication skills
Ability to exhibit strong customer service orientation for all levels of College constituencies and members of the public.
Ability to take appropriate steps to promote and sustain effective working relationships within a diverse multicultural environment
Knowledge of Admissions cycles, processes, procedures and data
Knowledge of Admissions recruiting and communications strategies
Knowledge of financial aid policies and cycles
Education and Training
Bachelor's degree from an accredited college or university required
Physical, Mental and Environmental Demands:
Ability to lift 50 pounds
This position may require extended periods of sitting and doing computer work. It also requires the ability to walk around the 135-acre Mills campus
Valid driver's license and proof of current vehicle insurance
This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs
Additional Information: This is an exempt, full-time position with an FTE of 1.0]. Salary is commensurate with experience and includes an excellent benefits package including medical/dental/vision/life/LTD insurance, 403(b) retirement plan with college-match after 6-month qualifying period,10 days of vacation for year one, 15 days of vacation for years 2-10, and 22 days of vacation years 10+ plus, 12 sick days and 10 paid holidays annually. Staff members also receive free admission to campus events, use of the pool, fitness center, and tennis courts. Tuition remission is also available after an introductory period. Voluntary benefits include: pet insurance, long-term care insurance and legal-assistance insurance.
Mills is an independent liberal arts college for women with graduate programs for women and men. The College educates students to think critically and communicate responsibly and effectively, to accept the challenges of their creative visions, and to acquire the knowledge and skills necessary to effect thoughtful changes in a global, multicultural society. Mills encourages openness to experimentation in the context of established academic disciplines. Programs are designed to reflect the importance of global issues, provide an understanding of the natural world, and enhance opportunities for women in their developing roles throughout society. The curriculum combines traditional liberal arts with new educational initiatives that recognize the value of cultural, racial, and ethnic diversity. Inspired by a teaching philosophy that grows out of its longstanding dedication to women?s education, Mills provides a dynamic learning environment that encourages intellectual exploration. The faculty of nationally and internationally respected scholars and artists is dedicated to developing the strengths of every student, preparing them for lifelong intellectual, personal, and professional growth.