The American Medical Informatics Association (AMIA) is seeking an experienced Director of Member Services. The Director develops and executes a proactive membership strategy to continue to engage our current members and attract new ones. The Director will seek opportunities to build communities within the membership and will work cross departmentally to ensure that individual membership and organizational membership strategies are synergistic. The Director has primary responsibility for overseeing all individual member-related programs and projects, the development of member services, and the integration of professional working groups into the association structure. Member service activities include recruitment and retention of individual members, maintenance of association management databases and member platforms, and the career center. The position reports to the Vice President of Membership.
Manage the delivery of all member services; communicate membership benefits, programs and services to members and prospects resulting in increased recruitment and retention
Formulate and implement member recruitment activities
Supervise the membership renewal process, investigate reasons for non-renewal, and recommend and implement strategies for increasing member retention rate
Have a thorough understanding of and be able to measure AMIA’s membership statistics and generate regular membership reports for distribution to the board and staff
Oversee ongoing maintenance of member records in association database
Arrange and serve as principal staff representative at association exhibits and other organizations’ trade shows in accordance with overall individual membership recruitment strategy
Work with membership staff and other staff to maintain the integrity of the membership database and to produce membership materials for the association news, meeting programs, membership brochures, and the association web site
Supervise and mentor the member services coordinator, and any temporary staff or vendors as applicable
Serve as the staff liaison to AMIA’s special interest working groups, the working group steering committee, the membership and outreach committee and other committees as appropriate
AMIA is a 2017 When Work Works Award Winner and was recognized as a Top Employer of Choice for an Effective and Flexible Workplace. AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan.
To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at firstname.lastname@example.org. Please insert the job title in the subject line. Qualified local candidates will be contacted for interviews. No telephone calls will be accepted.
Required Education, Experience and Skills:
Outstanding writing, editing and verbal communication skills
Proven relationship builder with the ability to quickly earn the respect of multiple constituencies, both internally and externally
An understanding of and ability to position discussions related to member services at both the strategic and tactical levels
Project management experience with the ability to manage and oversee multiple projects, working collaboratively with other staff and departments to accomplish successful results on deadline and on budget
Education – 4-year college degree required
Knowledge – Thorough understanding of association member services and programs within a member focused non-profit organization
Work Experience – 5-10+ years of experience with a professional or trade association or similar organization, developing and implementing integrated association membership programs and initiatives
Technical Skills – Competency with AMS/CRM software (NETFORUM preferred) and data tools (e.g. Power BI, Nucleus), familiarity with social media and e-communication tools, and strong MS Office skills. Excellent organizational, computer, oral and written communication skills
Demonstrated experience in using and analyzing data to understand current membership needs and to predict future membership opportunities
Conditions – Must be able to travel to the annual symposium; possible other occasional travel
About American Medical Informatics Association
The American Medical Informatics Association (AMIA) is the professional home for more than 5,000 informatics researchers and practitioners, healthcare professionals, and thought leaders in biomedicine, health care, and science. AMIA is an unbiased, authoritative source within the informatics community and the healthcare industry in the US and globally. AMIA aims to lead the way in transforming health care through trusted science, education, and the practice of informatics. AMIA's program and services are centered on the core purposes of:
• Advancing the scientific foundations of informatics
• Promoting the education of informaticians
• Assuring that health information technology is used most effectively to promote health and health care
• Advancing the profession of informatics
• Providing products and services for AMIA members including scientific symposia, educational programs for professional certification, a professional journal (JAMIA), and support for networking and professional development.