DEPARTMENT:  Leisure Services

GENERAL STATEMENT OF DUTIES:  Responsible for providing leadership and management of the Multicultural Family Center; performs work involving community engagement and strengthening as well as the development and implementation of programs and services designed to meet the cultural and circumstantial needs of the diverse population of Dubuque; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS:  The work in this class involves responsibilities for the overall leadership of the Multicultural Family Center Division.  Lead efforts around inclusion and equity, resiliency and sustainability. This role also includes ensuring staff are receiving adequate training (i.e. City Intercultural Competency Training) to provide equitable and excellent municipal services. An important component of this position will be to work as part of an internal team to create a more data-driven, high performance organization focusing on outcomes and not outputs, including cross-departmental cooperation and integration with performance measurement and evaluation. Although the work is performed in accordance with established standards and policies, the employee in this class must exercise individual initiative and professional judgment, discretion and collaboration.  The Leisure Services Manager provides general supervision and reviews the work through observation, results achieved, reports and conferences.   The Director works closely with the Multicultural Family Center Board to achieve the mission and agreed upon goals of the Board. 

EXAMPLES OF WORK (ILLUSTRATIVE ONLY):

ESSENTIAL:  Defines, develops and revises programs, activities and services that lead to long term results based on performance measures that focus on outcomes; develops and utilizes appropriate data collection instruments, analyzes data gathered; reports on the performance as demonstrated by the data, and utilizes this data to make improvements to the program; develops and builds strong partnerships; represents the Center within the community with allied agencies and organizations intended to support overall Center goals;  works with individuals and organizations to identify community needs, leverage community assets, and position Center as a strategy for solving community problems; uses the collective impact model as a platform for work; provides leadership that includes relationship development; active in determining the Center’s role in Inclusive Dubuque and implementation of said role; develops program design that is reflective of community needs and contributes to the City Council and Center goals and coordinates its implementation; increases the mutual understanding and knowledge and acceptance of others different from me; creates shared opportunities to experience arts and culture;  increases resident interaction through strategies developed by residents; utilizes sound human resource and inclusion practices and principles to recruit and retain staff and volunteers; insures that the Board of Directors, employees, volunteers and clients are provided opportunities to increase their multicultural competence skills; responds to the needs of the culturally-diverse communities seeking engagement in a timely, thorough, equitable and courteous manner; effectively recruits and retains a highly functioning team of staff, interns, work study, AmeriCorps and volunteers that represents the overall diversity of the community; develops and conducts comprehensive staff training plan; recruits, supervises, assigns and reviews the work of staff and volunteers; plans and participates in skill and knowledge-building educational opportunities that promote personal and professional growth and multicultural competency; cultivates leaders and champions within the Center’s participants; develops and manages the MFC Division budget; develops and maintains sound fiscal and organizational management, policies and procedures; coordinates, writes and submits grants; maintains visibility throughout the community; works with Multicultural Family Center Board of Directors (501(c)3); organizes and facilitates functions for the Board; informs the Board of Directors of Center activities, challenges and opportunities; recommends policies and plans to the Board of Directors; works with Board committees; supports efforts in the implementation of the Board of Directors strategic plan; writes grants to assist with funding programs offered; works cooperatively with the Board to develop practices that effectively plan for and manage program funds and provide for accurate records; assists the Board in development of  financial and non-financial plans including identifying potential sources of funds, and developing funding and partnership proposals; participates in Leadership team meetings; promotes programs through news releases, presentations, radio, television and newspaper interviews and contacts with various cultural community groups, both public and private; maintains good public relations and provides equitable customer service; participates in the City’s Intercultural Competency Training and program; responds to customers comments and suggestions in a courteous, timely and equitable manner. 

KNOWLEDGE, SKILLS AND ABILITIES:

ESSENTIAL:  Well-developed multicultural competence; i.e. advanced knowledge and experience applying the principles and practices of interacting with and programming for culturally diverse populations; sensitivity to the needs of traditionally marginalized communities and the ability to identify challenges they face connecting in the community; skills in assisting all to feel welcomed and included; ability to establish and maintain effective working relationships across cultural differences with employees, program participants, related agencies, user groups, MFC Board and the general public and navigate cross-cultural conflicts professionally; skills in neighborhood strategies related to safe and healthy neighborhoods; knowledge, skills and experience including grant writing; strong oral and written communication skills and the ability to market the Center and its programs and events effectively through traditional and social media; ability to make presentations; ability to use resourcefulness and tact in solving problems and to create unity around common goals; familiarity with research methodology and standard statistical procedures in governmental and not for profit environments; knowledge of diversity, equity and inclusion and the ability to teach staff and model best practices centered on equity in alignment with the City’s mission; knowledge of the safety requirements related to the various program activities; ability to respond to customer inquiries in an equitable, courteous and professional manner; ability to maintain accurate and confidential records; demonstrated abilities to plan, assign, supervise and coordinate activities of employees to implement plans, goals and objectives; skill in the use of applicable computer programs including Quick Books; ability to maintain records and prepare accurate and timely financial reports; ability to work in partnership with a 501 (3)C board and the city; demonstrated ability to follow a management philosophy that is input oriented and values equity, problem solving and the development of partnerships; demonstrated ability to work effectively as a member of a team; desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork. 

ACCEPTABLE EXPERIENCE AND TRAINING:  Education, training and professional experience working with culturally diverse populations; graduation from an accredited college or university with major course work in sociology, communication, multicultural studies, non-profit management or associated field; experience working with and supervising a diverse workforce; or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.

SPECIAL REQUIREMENTS:  Possession of or ability to obtain and maintain a valid Iowa Driver’s License or, alternatively, the ability to travel independently throughout the community; ability to speak a second language is preferred.

OVERTIME STATUS: Exempt

APPLICATION:  Please submit an employment application and resume to Randy Peck, Personnel Manager, City Hall, 50 West 13^th Street, Dubuque, Iowa 52001-4805 by August 23, 2018.  The Personnel Office may be contacted at 563-589-4125 or citypers@cityofdubuque.org.  The employment application, benefit summary and job description are available at www.cityofdubuque.org/employment.  Women, minorities, veterans and qualified persons with disabilities are encouraged to apply.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER