Assistant Director of Annual Giving, Digital and Phonathon Campaigns
About the University
Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.
About the Department
University Advancement includes the Alumni Association, Western Washington University Foundation and Special Events and exists to support Western Washington University by building enduring relationships with its constituents and raising funds from private resources. University Advancement staff members provide broad-based programming to create life-long relationships and raise, process, manage and steward annual and major gifts from alumni, parents, friends, faculty and staff, corporations and foundations. Both the Alumni Association and the Foundation are 501(c)(3) organizations with volunteer boards. The Office of University Advancement supports Western’s mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position
This full-time, permanent position reports to the Director of Development for Annual Giving and Alumni Memberships and is crucial to meeting the mission of Western Washington University as one of three Annual Giving Team members responsible for raising $3.6 million in annual gifts from more than 8000 donors and 5000 alumni memberships. The Assistant Director is responsible for the development and implementation of a comprehensive digital philanthropy program that includes crowdfunding and affinity driven fundraising, with an emphasis on building a culture of philanthropy and a ‘donor pipeline’. The Assistant Director is also responsible for the University’s Phonathon program, managing ~40 student callers in an automated calling center.
This is an exciting opportunity to grow within a team dedicated to utilizing best practices and exploring new strategies in a changing fundraising landscape, located in beautiful Bellingham, Washington.
This position is responsible for managing and leading WWU’s crowdfunding program, called VikingFunder and our Give Day platform (both are currently powered by Scalefunder), and coordinating with campus & community partners as collaborators in digital fundraising campaigns, including training, goal setting, project management of each fundraising campaign.
This position is also responsible for managing the Phonathon program, which includes recruiting, hiring, training, managing and motivating ~40 student employees. It also includes requesting and loading alumni and donor records into our Campus Call Software and coordinating with Dean's and Department Chairs to develop pre-call messages, calling scripts and pledge fulfillment messaging based on current needs and impact statement.
The AD will provide statistical analysis and reports on their various areas of responsibility and adjust strategy accordingly. This position will also research and implement new annual giving technologies as needed and manage additional Annual Giving Projects as needed.
The AD will develop effective partnerships with co-workers throughout the University by sharing appropriate information and providing assistance when needed. The AD must be comfortable working with a diverse group of constituents and the level of ambiguity that comes from a changing environment.
Some evening and weekend work is required.
• Bachelor's degree • Proficiency using the Microsoft Office Suite • Knowledge of and comfort using various forms of social media including Facebook, Twitter and LinkedIn • Excellent communication skills: verbal, written and interpersonal • Demonstrated ability to manage and motivate others • Demonstrated ability organizing, managing and prioritizing multiple complex projects and programs simultaneously • Knowledge of digital communications/annual giving principles and marketing techniques
Demonstrated ability to work effectively with individuals from diverse backgrounds
Experience with phonathons or with automated calling centers (i.e. sales or support centers)
Experience in alumni relations, higher education or non-profit sector
Expertise using Microsoft Excel, Banner, Scalefunder and Imodules Software platforms
Strong customer service skills
Commensurate with experience and qualifications. The full hiring range for this position is $46,040-$52,828.
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.
Please include the names and contact information of three professional references.
Closing Date Notes
Application review begins September 17, 2018; position is open until filled
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); firstname.lastname@example.org
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (“The Clery Act”). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western’s campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the office of the Vice President for enrollment and Student Services. The report can be found at http://www.wwu.edu/vpess/annualsafetyreport.shtml.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.
With 15,000 students, 160 academic programs, and an energized campus community, Western offers the focus on students and the faculty access of a smaller college and the academic choice, resources, multicultural diversity, and room to grow of a large university. Western is located in beautiful Bellingham, a scenic coastal city of approximately 80,000 situated between Seattle, Washington and Vancouver, British Columbia. With easy access to both the Cascade mountain range and the Pacific coast, the region is rich in cultural events and attractions as well as many recreational activities. Western is known nationally for its successes, including being named the top public master’s granting university in the Pacific Northwest by U. S. News and World Report and one of the best colleges in the nation to work for by the Chronicle of Higher Education.