Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.
The Fiscal and Web/Social Media Services Specialist is responsible for the day-to-day fiscal and operational processing for the School of Theology and Ministry as well as communication around STM outreach, website updates, events, and social media presence.
This position reports to the Associate Dean, Finance and Administration.
Scope Responsible for fiscal and operational processing and communications within STM, across the University, and with the greater public. This person works closely with the Associate Dean, Enrollment Management, and the STM Service Center, particularly around hospitality, administrative support, and student worker oversight.
Essential Functions Office Functions
Directs all phone calls and visitors.Manages rooms reservations and approvals in Event Management system and STM internal calendars as requested.Assists administrative leadership with travel arrangements and appointment scheduling, including handling student appointment requests.
Provides general administrative support to STM administration and faculty. Processes Accounts Payable expense reports and vouchers and professional independent contractor employment paperwork and vendor payments. Processes wire transfers.Coordinates internal communications around budget tracking and financial deadlines.Serves as P-Card administrator for the school and manages monthly P-card Reconciliation process.
Website and marketing opportunities require constant content generation because there are so many more components that can be updated. This position will be responsible for:
Maintaining consistency in branding, voice and content across STM website.
Collaborating with the Associate Dean, Enrollment Management and the Assistant Director, Admissions on day-to-day updates of the STM website.
Developing expanded updates for faculty, student, and alumni news.
Collaborating with the Associate Dean, Enrollment Management, the Assistant Director, Admissions, and the Associate Director, Supervised Ministry and Global and Community Engagement to develop a social media schedule to include: STM on the Road, STM News, Humans of STM, STM Global, and STM Alumni.
Coordinating STM's social media presence with other social media managers at Boston College (Office of University Communications, Alumni, and others).
Serving as the point person for the Events Calendar (online).
Coordinating with MTS and CTE or an outside vendor and/or providing basic video production and editing.Developing and administering surveys.
Supporting digital marketing efforts by providing graphic design and template design for ad hoc advertising, e-mail templates, and Slate forms.
Managing contact lists for STM, including databases for Continuing Education, Parishes, High Schools, Alumni, Formacion Continua, and others.
Arranges for logistics for special events and conferences.
Works on special STM projects as assigned by the Associate Dean, Finance and Administration.
Decision Making and Problem Solving
Describe the types of decisions made independently and recommendations made to others on an ongoing basis and provide examples (e.g., setting priorities; allocating resources; establishing or interpreting policy, practice, or procedure; authorized spending with limits). Must be able to multi-task, prioritize the workload, and demonstrate flexibility and teamwork within a customer-oriented environment. Must be able to exercise initiative to provide resolution of each request. Must be able to work independently and prioritize work as constantly changing demands prescribe. Must be comfortable managing others (students) and operating in a matrixed environment in which demands from multiple constituents must be balanced.
Position Details: Department: 051200 - STM Administration Position: 00011495 - Service Center Representative Grade: 2ND
Full-Time Equivalent Hiring Range: $42,400 to $53,000; salary commensurate with relevant experience.
Please submit a cover letter with your application.
Decision Making and Problem Solving
Must be able to multi-task, prioritize the workload, and demonstrate flexibility and teamwork within a customer-oriented environment. Must be able to exercise initiative to provide resolution of each request. Must be able to work independently and prioritize work as constantly changing demands prescribe. Must be comfortable managing others (students) and operating in a matrixed environment in which demands from multiple constituents must be balanced.
Excellent written and oral communication skills, excellent hospitality skills, a pastoral presence will be critical to success. Excellent organizational skills and an extremely keen attention to detail and a high level of professionalism, discretion and confidentiality are necessary.
Minimum Qualifications Teamwork, Customer Focus, Continuous Learning, Decision Making/Problem Solving, Communication, Applying Technology, Valuing Diversity, Big Picture Perspective, Openness to Change, Productivity, People Development. Functional and Technical Competencies
Must have clear and concise verbal and written skills and the ability to effectively communicate with clients. Ability to listen to gain an understanding of each customer's issue. Computer skills, including strong MS Office (Word, Excel, Outlook), Google suite, and web updating, as well as specific technical packages as required (FileMaker Pro). Basic video production and editing skills preferred. Graphic design experience. Some experience in or working knowledge of: Adobe Illustrator, InDesign and Photoshop. Survey development skills. Some experience using qualtrics software survey or another software survey. Strong communication and organizational skills. Familiarity with PeopleSoft Financials a plus.
BA preferred. Advanced coursework in business or higher education management preferred. Background in theology and/or ministry preferred.
Experience 1-2 years of prior customer service experience required. Prior experience with PeopleSoft Financials and website maintenance preferred. A demonstrated ability to write and edit a variety of professional documents. Experience with HR administration and transaction processing strongly preferred.
Ability to work occasional evening and weekend hours.
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.
Internal Number: 2336
About Boston College
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.