Job Summary: Housing Forward has a network of 1200 volunteers that support the agency’s six program areas. The role of the Volunteer & Community Outreach Manager is to provide overall management of the agency’ Volunteer Services program, to lead efforts to improve the agency’s recruitment process, and to manage the agency’s 10+ year AmeriCorps program. This position supervises the Volunteer Coordinator, an AmeriCorps Member, and works in conjunction with five program managers to identify volunteer needs and to ensure volunteers are properly trained.
Volunteer Management Responsibilities (45%): Responsible for the recruitment, online orientation and screening of program volunteers and volunteer groups.
Manage the agency’s Volunteer Program –
Coordinate with program managers to identify volunteer opportunities.
Oversee volunteer openings (shelter teams, shelter meal groups, and skills-based volunteers) and update volunteer portal on agency website as needed.
Update the online volunteer profile page and agency orientation module as necessary.
Provide timely response to volunteer inquiries and connect to program managers.
Review volunteer profiles and match volunteers with appropriate opportunities.
Interview and refer to program managers interested skills-based volunteers.
Promote volunteer opportunities internally and externally, via volunteer websites, congregation’s bulletins, community bulletin boards etc.
Coordinate with Development Department for volunteer marketing and communication materials – informational flyers, volunteer brochure, and annual volunteer impact reports.
Maintain general volunteer communications
Proactively distribute volunteer informational materials to targeted groups, community partners and campus resources.
Write content for the monthly volunteer news promoting and recognizing volunteers/volunteer groups and program needs (e.g. immediate need in-kind donations).
Recommend relevant content for social media accounts (Facebook, Twitter, YouTube and LinkedIn) including regularly spotlight on the Volunteer Program and on individual volunteers.
Initiate the annual volunteer satisfaction survey and make suggestions to the Director of Operations on changes needed in conjunction with program managers.
Coordinate the annual Volunteer Recognition Dinner and other volunteer recognition events, i.e. National Volunteer Recognition Week in April.
AmeriCorps Program Management (30%) - AmeriCorps is a federal program operated by the Corporation for National and Community Service (CNCS) to create pathways for building a strong community and a lifetime of impact. Responsible for the recruitment and onboarding of candidates for the agency’s AmeriCorps program (12 slots).
Develop and manage the agency’s AmeriCorps program, including recruitment of members, member training and technical assistance, site supervisor training (as needed), communication with site supervisors, relationships with necessary external entities for the success and improvement of the program.
Coordinate and update job descriptions of AmeriCorps Members approved in the submitted grant.
Coordinate the identification of candidates for the program managers via the MyAmeriCorps portal.
Manage the onboarding process for AmeriCorps members and coordinate orientation schedule with program managers.
Coordinate with program managers an annual schedule for monthly, intensive skills-based trainings (topics, trainers, etc.) that includes time for critical reflection and evaluation of the topic/facilitator.
Provide support to program managers to ensure work aligns with AmeriCorps’ member position descriptions.
Assist with necessary documentation, data collection and reporting for grant compliance.
Attend required Serve Illinois bi-annual AmeriCorps’ Program Director meetings.
Participate in monthly Program Director calls.
Coordinate the planning and implementation of service day opportunities/community-building projects, celebrations, and service recognition events (2x year – MLK day and September 11th).
Oversee the evaluation process for the agency’s AmeriCorps program.
Community Outreach Responsibilities (15%): Responsible for cultivating and stewarding partnerships through community outreach activities related to the promotion of volunteer activities including congregations, civic groups, schools.
Organize and participate in community outreach efforts to educate the broader community schools, businesses, community/civic groups, and congregations to cultivate) about Housing Forward, its programs, activities and projects.
Discern outreach opportunities and help schedule events and/or presentations.
Attend all agency meetings and other community meetings as assigned.
Work collaboratively with agency staff.
Represent the agency in a professional and ethical manner.
Maintain an active team approach with all staff in all work-related situations and with the staff of other agencies/organizations.
Other duties as assigned.
Qualifications, Knowledge, Skills:
Excellent communication, both written and oral.
Excellent engagement skills, ability to work independently and as part of a team.
Strong interpersonal and problem solving skills.
High energy and passion for volunteerism and the organization’s mission.
Experience in planning, coordinating and managing multiple projects to achieve desired outcomes and tracking and reporting on progress.
Strong computer skills including proficiency in Microsoft Office
Ability to influence and engage a wide range of individuals and groups to build and sustain relationships.
Ability to maintain positive relations with clients, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
Ability to interact effectively with persons of diverse backgrounds and treat each individual with respect and dignity.
Ability to work with a diverse group of people in a dynamic environment; to work independently without close oversight; and as a team player who will productively engage others within and outside the organization.
Familiarity with database management platforms
Strong organizational and time management skills, attention to details
Ability to maintain confidentiality and have a diplomatic attitude.
Ability to attend some evening and weekend events.
About Housing Forward
Housing Forward mission is to transition people from housing crisis to housing stability. Since 1992, we have developed a unique, integrated approach that has transformed the lives of more than 17,000 people. Our solution is comprehensive and long-term, providing a full continuum of services that include - prevention and diversion services, outreach and engagement, emergency and transitional shelter, employment readiness services, short-term rental assistance and supportive housing.
We are an energetic and dynamic team of professionals focused on ending homelessness for those we service. We value - client-centered services delivered with dignity and respect, collaborative relationships, open communication and information sharing, community support, and integrity, passion and perseverance in our work.