The City of Norfolk's Department of Utilities is currently seeking qualified candidates for the position of Management Services Administrator. This person is responsible for the functions of the Management Services Division as a direct report to the Director of Utilities.The Management Services Division supports departmental administration by managing human resources, safety programs, public relations and communications, special event planning, administration, training, legislative issues and records management.
Essential functions include but are not limited to:
Strategic Planning. Conducts research and develops management strategies to achieve specific goals and objectives.
Risk Communications/Reputation Management. Conducts an analysis of potential risks and develops emergency procedures and protocols to prepare for and manage emergencies or adverse situations.
Public Relations. Develops and manages a public relations program to enhance the public's understanding of the value of water and wastewater services by way of news releases, social media, interviews, paid advertising, direct mail, meetings and presentations. Plans and coordinate special events for the public and workforce.
Legislative Affairs. Identify, research and track legislation, public policies and regulations that affect or are of interest to the Department of Utilities. Prepare presentations for the City Manager and City Council.
Annual Report/Performance Indicators. Produces an annual report and compiles the performance indicators that document the performance and trends from preceding fiscal years.
Customer Service. Daily monitoring of wait times at the customer call center.
Research. Conduct semi-annual surveys to measure customer confidence and employee satisfaction.
FOIA. Respond to requests for information in accordance with the Freedom of Information Act (FOIA).
Courier/Delivery Service. Coordinate the pickup and delivery of mail, parcels and drop box payments.
Records Management. Manages the department's retention of records in accordance with city and state guidelines and policies.
Water Quality Report. Produce the federally-mandated Annual Water Quality Report.
Internal Communications. Maintain an internal communications program to provide timely and accurate information to employees.
Social Media/Website/Email Management. Manage the design and content of the department's website and coordinate the distribution of information through a variety of social media platforms.
Human Resource Management. Oversee staffing and recruitment, position management, professional development, and performance management. Resolve personnel issues and assist with corrective actions.
Safety Program Management. Manage the department's safety program to maintain compliance with the city's safety program and Virginia Occupation Safety and Health regulations.
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
Over five years experience.
ADDITIONAL INFORMATION & REQUIREMENTS
Valid Driver's License
Internal Number: 07280
About City of Norfolk Department of Utilities
Norfolk’s Department of Utilities is the second largest waterworks in the Commonwealth of Virginia. As a regional water purveyor, Norfolk provides top quality drinking water to 1 million customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy. In addition to water, the Department of Utilities also provides wastewater collection service to approximately 240,000 residents in Norfolk.