The Boston University Washington program is an internship and career-oriented program focused on helping BU students understand the ways of Washington as an international city, but also as a historical, cultural, and political entity. It is administered by the BU Study Abroad office, run by a full-time, three-person D.C.-based team, and serves as a focal point supporting other BU activities which often include visiting staffers, faculty, alumni and students. The program recently rebranded itself as a career enhancer and issues-based program and the advertised Program Manager role plays an integral part in the operation, serving approximately 20-30 students per semester. The Program Manager (PM) functions as one of three full-time employees on the Boston University Washington Programs staff it is a small, team-based environment.
The Program Managers primary purpose is to work one-on-one as well as collectively with all students in the program prior to and during the course of the semester in the nations capital. The principal task consists of coordinating all internships for program attendees, which includes sourcing new internship providers, ensuring top-quality internship placements for students, determining and matching internship placement with student interests and backgrounds, while working with all students so they perform to university standards (both within the internship experience and in the classroom). The Program Manager is also expected to visit the main campus and recruit potential students while helping create new partnerships throughout the various departments, clubs and organizations within the university. The Program Manager is also tasked with helping maintain and run an active social media campaign, utilizing Facebook, Twitter, and Instagram, that works in the interest of the students while developing strong ties to alumni in the Washington area. In addition, the PM will help create and oversee student databases, blogs and Instagram postings. Along with the Office-Residence Hall Manager, the PM will help organize student- and alumni-oriented speaking engagements and Orientation sessions. The position requires working closely with the Program Director and the Office-Residence Hall Manager. The PM is considered a manager of in-semester programming, and is expected to set a good example to students while exhibiting strong leadership skills and helping maintain a positive and uplifting office setting and culture. The position is a management position, as it helps oversee all students, part-time residence hall staff, student workers, while monitoring everyday student concerns. Key Responsibilities/Essential Job Functions.
1. Program Management:
The Program Manager will coordinate D.C. program field trips and events, information and orientation sessions, while ensuring the health, safety, and general well-being of students in the D.C. Program. The PM will serve as a mentor and counselor, helping students throughout the course of the semester as help is needed with internships, courses, networking opportunities and alumni-related events. The PM will manage and provide essential program development in support of the D.C. Director, faculty, staff, and students. This includes working with the D.C. Director to develop and implement new programs and activities consistent with any strategic plans as they pertain to the growth of the program.
2. Internship Placement Management:
This includes early one-on-one interviews, phone/Skype conversations, in what is ultimately a rigorous process that helps students sharpen interview and on-the-job skills. In addition to interviewing and working with potential and accepted students in matching them to key internships, the role also includes helping students build their resumes, cover letters and internship applications given the programs newfound role as a career enhancer. The PM will help coordinate student meetings with internship sponsors, faculty and the D.C. Director as appropriate, while researching potential internship contacts (inside the alumni community, while building others within the Washington metro area). At the end of the process, the PM plays a monumental role in developing/maintaining an internship sponsor database while building personal relationships with the various organizations and internship providers. The PM will assist the D.C. Director with bringing a greater visibility to the program and will help with marketing and publicizing the program to D.C. area internship providers, BU and BU in Washington alumni in the D.C. area and in Boston, along with potential stakeholders, which include potential employers, industries, alumni, and students.
3. Student Life and Recruitment:
The Program Manager serves as an avid recruiter on campus and the first point of contact for students as they are recruited to the program. The PM (along with the Office-Residence Hall Manager) will handle arrival, departure and last minute information (prior to students arriving in Washington). The PM will foster the development of a living-learning community among students, faculty and staff. This includes providing leadership that reflects solid learning principles and a positive BU in Washington culture. The PM serves as a conduit, helping provide resources, as needed, for student emergencies while serving as an emergency contact for students.
4. Marketing and Communications:
The PM will help develop and manage content for the BUDC website, social media pages, and a possible future blog/vlog/podcast or newsletter. Part of the process will require revising orientation and other marketing materials for BU in Washington programs in consultation with the D.C. Director. The PM will also help create orientation manuals and welcome packets and publications, ensuring students have ample information on Washington work and life culture before and during the program.
5. Oversee and manage the newly developed BU in Washington Mentor Program.
This new role requires connecting with and getting to know BU alums in various fields and matching their backgrounds with current or incoming students. The PM will act as liaison and maintain positive communication between students, the D.C. staff, faculty, alumni, and main campus. This position is responsible for ensuring a smooth running of existing programs, working to capture a good 'study abroad'/away experience for students.
6. Support and coordinate BUDCs involvement with BU Federal Relations and the Consortium of in Washington Universities.
Attending meetings and supporting events with both entities as needed.
Relevant B.A/B.S required; higher degree preferred. -Experience in student supervision and internship management are a must. -Knowledge of Washington, D.C. culture, some history, as well as current events.
-Ability to multi-task, who is driven and can work closely with a small team.
-Very effective organizational capacity that includes strong networking and interpersonal skills including the ability to relate to students, faculty, and alumni.
-A natural recruiter, people-person and networker who thrives in motivating other people.
-Strong command of Microsoft Office with emphasis on Excel, Word, and PowerPoint skills and thorough technological knowledge and ability to function with basic technology (and social media) tools needed to help run the program.
-Someone looking to grow in the position (2-3 years) as a manager and leader. -Independent self-starter with excellent problem-solving skills. The Program Manager should be comfortable in negotiating multiple, time-sensitive tasks and in working with students directly. The ability and desire to want to work closely with students is essential. The priority includes working to support a learning environment among students, while managing their expectations and emphasizing professional behavior. The PM is an integral managerial/administrative and program support staffer. Providing programmatic leadership and strong communications standards are essential to the operation because the PM at times is called upon to serve as a representative of Boston University in both formal and informal settings.
The PM will need excellent interpersonal skills, with a keen understanding of conflict resolution and how to work on a professional level with staff, individual students and student groups in both social and academic settings. The ability to conduct research and write is important as is knowledge of Washington, D.C. (politics, issues, and the international community) and current news. Ability to represent the University to the outside community, and to work effectively with people from a wide range of backgrounds, industries, and education levels.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 0603
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