Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.
Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.
We’ve been Magnet-designated three times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.
As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400+ outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.
We need your expertise.
A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?
Department: Internal Communications Hours per week: 40, eligible for benefits
In partnership with the Director of Internal Communications, the Communications Strategist will develop and execute strategic internal and executive communications that align with Children’s Colorado’s vision, mission and values. The person in this position works cross-functionally in close partnership with Marketing, Human Resources, Patient Care Services, Medical Providers, and others to execute communications initiatives from concept to delivery.
The Communications Strategist is a skilled storyteller with strong interpersonal skills and a passion for creating meaningful team member experiences and delivering results. The Strategist will foster a collaborative spirit through actively engaging and involving our diverse team members using communication strategies that engage, connect and inspire; helping them stay up to date on organizational goals, key initiatives and executive updates.
This position requires strong executive communications experience with the ability to write and tailor content for specific executives to specific audiences, that demonstrates a critical understanding of voice, messaging, positioning and stakeholder needs.
The ability to support crisis response and communicate clearly and effectively to internal audiences will be key. The Strategist must be able to maintain composure, problem solve, and partner with internal stakeholders to develop response strategies and execute accordingly.
The Communications Strategist will assist in managing our Internal Communications channels through maintaining the Internal Communications editorial calendar, content planning, audience segmentation and stakeholder needs. With news constantly changing, the ability to adapt and change directions in an instant is essential, while working at a fast pace to meet deadlines. The person in this position is fearless when leveraging technology and maximizes existing digital channels while embracing new platforms to enhance both organization-wide and targeted communications.
POPULATION SPECIFIC CARE
No direct patient care.
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
Cultivate and maintain positive working relationships that foster customer service among key stakeholders, serving as a trusted partner and advisor on communication issues
Define key performance indicators for internal communications channels and analyze data to both measure success and make data-driven decisions
Determine strategic communications campaigns and support initiatives that will help further organizational goals
Manage Internal Communications editorial calendar and content planning
Work within an executive and internal communications architecture aimed at ensuring a consistent and transparent organizational narrative with measurable team member engagement
Manage crisis communications targeted to internal audiences
Champion and build upon the Children’s Colorado culture through a compelling and consistent storytelling framework
Write copy for executive communications, presentations, feature articles, campaigns and more
Ensure copy written for projects is consistent with brand voice and equities
Develop change management communication strategies
Maintain a breadth of knowledge about industry trends, emerging issues and opportunities to inform communication and engagement strategies
Supervise and mentor junior-level internal communications team members
Manage sensitive and proprietary information in a confidential manner
Operates with a team player ethos with ability to work independently as well as within a team dynamic
BUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
BUILDING PARTNERSHIPS - Developing and leveraging relationships within and across work groups to achieve results.
COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
CONTINUOUS LEARNING - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
DIVERSITY & INCLUSIVITY – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
DECISION MAKING - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
EMOTIONAL INTELLIGENCE - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
INNOVATION - Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
MANAGING RELATIONSHIPS - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships
PLANNING AND ORGANIZATION - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
QUALITY ORIENTATION - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
RESOLVING CONFLICT - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.
STRESS TOLERANCE - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Strong business development and problem-solving skills.
Proficiency with relevant technology and software applications.
SCOPE AND LEVEL
Guidelines: Guidelines are generally in the form of stated objectives only with issues and factors largely undefined requiring the employee to exercise creativity and ingenuity in devising criteria, techniques, strategy, and methodologies for approaching assigned functions or projects.
Complexity: Duties performed involve concepts, theories, and concrete factors to be evaluated and weighed requiring a high degree of analytical ability, independent judgment, and decision-making. Acts as a subject matter expert in the field of expertise.
Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
Communications: Contacts are of a remedial nature involving the resolution of problems and where some degree of discretion and judgment are required in carrying out a major program and/or function of the organization.
Supervision Received: Performs work with minimal supervisory oversight. Work assignment is generally unstructured and employee is responsible for organizing complex, varied, and simultaneous coordination of several functions, programs, or projects in various stages of completion.
EDUCATION – Bachelor’s degree in Journalism, Communications, Public Relations, English or related field, from an accredited college/university
EXPERIENCE – Three years of communications strategy experience in an agency, studio, or corporate environment. Experience monitoring the quality and workload of assigned team is also required.
7 – 10 years writing in a corporate environment, managing a variety of corporate communications channels, including corporate intranets, mobile, and internal social media channels
Self-directed, assertive, takes initiative and able to work independently
Project management experience with strong organizational skills with ability to successfully manage multiple complex projects with a sense of urgency
Strong verbal and written communication skills with knowledge of the mechanics of writing: grammar, punctuation, spelling, structure and organization
Knowledge of professional writing style such as AP Style
Proficiency with web-based, digital communications and social media tools
EQUIVALENCY – Professional experience, beyond requirements, in a related field may substitute for a Bachelor degree requirement on a year for year basis. #LI-TS
Ability to Perform Essential Functions of the Job
Audio-Visual: Hearing: Good
Audio-Visual: Near Vision: Good
General Activity: Sit: 2-4 hrs. per day
Motion: Bend: Up to 1/3 of time
Use of Hands/Feet: Both Feet - Precise Motor Function (Or Fine Manipulation)
Weight Lifted/Force Exerted: Up to 10 pounds: 1/3 or more of time
Mental and Emotional Requirements: Independent discretion/decision making.
Mental and Emotional Requirements: Makes decisions under pressure.
Mental and Emotional Requirements: Manages stress appropriately.
Mental and Emotional Requirements: Works with others effectively.
Equal Employment Opportunity
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.
Internal Number: 66543
About Children's Hospital Colorado
Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Founded in 1908, Children's Colorado is a leading pediatric network entirely devoted to the health and well being of children. Continually recognized as one of the nation's outstanding hospitals by U.S. News & World Report, Children's Colorado is known both for its nationally and internationally recognized medical, research and education programs as well as the full spectrum of everyday care for kids throughout Colorado and surrounding states. With more than 1,000 healthcare professionals representing the full spectrum of pediatric specialties, Children's Colorado Network of Care includes its main campus, 16 Children's Care Centers and more than 400 outreach clinics.
A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child.