All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
The PATIENT SAFETY TEAM has an outstanding opportunity for a PATIENT SAFETY PROJECT COORDINATOR.
This is a highly visible position at the University of Washington Medical Center (UWMC) with frequent coordination with the School of Medicine, Faculty and Executive Leaders. The PATIENT SAFETY PROJECT COORDINATOR is part of the UWMC Patient Safety Team and works closely with Administrators, Faculty and Staff to ensure appropriate documentation, tracking and reporting of Patient Safety incidents and Patient Experience comments at UWMC. This position serves as the UWMC process owner for the Patient Safety Net, incident reporting system, the UWMC Patient Experience Comments process and provides project management support for projects identified by the Patient Safety Team.
The PATIENT SAFETY PROJECT COORDINATOR will:
Serve as the entity process owner for the Patient Safety Net, incident reporting system across both University of Washington Medical Center campuses
Advocate for and encourage reporting by ensuring that all staff are familiar with UWMC incident reporting tools and processes
Review all PSN harm scores 1-4 daily
Provide all user setup, training and support, ensure appropriate mapping of events and that event follow up is documented
Produce and provide reporting as requested
Coordinate with the other entity process owners to maintain standard processes
Manage the patient experience comment review and distribution process. Including weekly review of patient experience comments received, creation of weekly reporting for each campus and highlighting comments for potential follow up and forwarding to appropriate leadership
Review externally posted social media comments via the Binary Fountain tool
Provide Patient Safety project management support as identified and supported by the Patient Safety Team
Coordinate and facilitate Sentinel Event Alert gap analyses
Ensure accurate capture and documentation of action items, project owners, project timeline, etc.
Follow up with project owners regularly until project completion
3-4 years of experience in Healthcare administrative support
equivalent education and/or experience
Experience in Clinical Quality or Patient Safety administrative support
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.