To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
Information and Technology Services (ITS) has an exciting opportunity for a Performance Support Analyst Senior/Intermediate in its Information Assurance Office.
The role is responsible for performance support, change management, operational documentation, and communications, and campus engagement across a variety of Information Assurance capabilities, including education, awareness, and training.
This position will report to the Assistant Director of Privacy and IT Policy.
Operate with a high degree of expertise and independence on the creation and maintenance of Information Assurance (IA) education and awareness materials, including videos, eLearning courses, webpages, websites, articles, training materials, documentation, communication, newsletters, social media content, etc.
Demonstrate leadership, vision, and creativity in the development and implementation of performance support programs, including campaigns, curricula, resource libraries, etc.
Collaborate with stakeholders across IA and the university in understanding and addressing education and awareness needs in effective and efficient ways. Lead cross-functional teams on small education and awareness initiatives.
Support all aspects of event management in the IA area.
Work closely with the Assistant Director of Privacy and IT Policy, IA team members, ITS colleagues, and university staff to solve problems, transfer knowledge, and ensure cohesiveness and continuity of IA efforts.
Bachelor’s degree or equivalent experience.
At least 4 years of experience (2 years for Intermediate) in a comparable role.
Excellent written communication skills.
Extensive experience developing awareness and education materials for various audiences.
Experience working on performance support programs, such as campaigns, curricula, resource libraries, etc.
Aptitude for understanding complex technical, business, and legal concepts and explaining them to various audiences.
Proven ability to manage work effectively by prioritizing own assignments, schedules, and meetings, resulting in timely completion of work.
Strong interpersonal skills and demonstrated ability to establish and maintain effective relationships in the workplace.
Bachelor's degree in an area specifically related to the role. For example, English, Communications, Technical Writing, Instructional Design, and so on.
Work experience in higher education.
Experience with video development and animation software.
Experience leading performance support programs, such as campaigns, curricula, resource libraries, etc.
This position will be filled at the Senior level salary range of $70,000 - $82,000 as the primary goal. The requirements listed below reflect the Senior level expectation. Applicants with lesser experience are encouraged to apply and may be considered if the primary goal is not met. Lesser-experienced candidates will be reviewed at an Intermediate salary range of $59,000 - $65,000.
**Note: This is a full-time (40 hrs/wk) appointment.**
Physical Demands / Work Environment
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer; travel to various locations on and off campus. Punctual, regular, and consistent attendance is required. May require on-call availability and may require working during non-business hours and on weekends.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 199210
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.