Senior Staff Specialist-GCCIS Software Engineering
6755BR
Golisano College of Computing & Info Sciences
GCCIS - Software Engineering

Detailed Job Description
The Senior Staff Specialist is the primary point of contact in the Department of Software Engineering. Working with a group of student office assistants, they provide excellent customer service when greeting and assisting visitors, answering phone calls, assisting with faculty requests, and accepting deliveries. They also work closely with the Office Manager and Staff Assistant to ensure that the office's day to day operational needs are met.

Reporting to the Office Manager, the Sr. Staff Specialist supports the growing graduate programs- Masters' degrees in Software Engineering and Data Science (on-campus). They are responsible for working closely with the program director(s) to run the graduate programs' daily operations. Specific responsibilities include:

• Managing and processing admissions documentation and student records
• Planning events such as Open House and graduate student orientation
• Managing graduate merit scholarships
• Overseeing capstone and thesis defense processes
• Reviewing co-op eligibility requirements and processing necessary paperwork
• Ensuring all graduate student forms are complete and accurate before processing and submitting to the Registrar's office.

Additionally, the Sr. Staff Specialist is responsible for coordinating the content for and updating department website(s), social media pages, and other electronic media. This includes ensuring that existing information is up to date as well as working with faculty and students to create new content in the form of news articles, images, and event advertisements.

The Sr. Staff Specialist is also key in managing the department's student workers. They will hire, train, and supervise the department's office assistants. Additionally, they will complete hire paperwork for and perform semi-weekly time-card sign offs for the department's course assistants, graduate assistants, and lab assistants.

As a key member of the department's staff, the Senior Staff Specialist is also a back-up for the Office Manager and Staff Assistant when they are not available. They will be expected to triage any issues that arise.

Department/College Description
The College:
Golisano College of Computing and Information Sciences at RIT is one of the most comprehensive computing colleges in the nation. The college is housed in modern facilities in Rochester, NY, that include leading programs in computer science, game design and cybersecurity. As home to the countrys first undergraduate programs in software engineering and information technology, as well as the recently opened Global Cybersecurity Institute, Golisano College has long been a leader in computing education and research. Faculty, staff and students have access to specialized studios, labs, and equipment that are among the most complete and current of any university in the world. Moreover, Golisano College graduates go on to work at the worlds leading tech firms and have developed groundbreaking technology like the Kinect for Xbox 360 and game-changing innovations like jQuery. The college is home to the departments of Computer Science, Computing Security, and Software Engineering, as well as the School of Information, the School of Interactive Games & Media, and a college-wide PhD program, providing abundant opportunities for research collaboration within and beyond the college.

The Department:
The Department of Software Engineering offers the Bachelor of Science and Master of Science degrees in Software Engineering with current undergraduate enrollment of 550 and graduate enrollment of 50 students. The department also offers a Master of Science degree in Data Science. The undergraduate Software Engineering program has been accredited by ABET since 2001, most recently renewed in 2016.

Required Minimum Qualifications

• Five years of related office experience in administrative support, preferably in higher education.
• Intermediate skills in Microsoft office - Word, Excel and PowerPoint.
• Proven ability to work independently, exercise professional judgment and decision-making and respect confidentiality.
• Attention to detail and follow-through skills
• Outstanding customer service skills and ability to engage with students, faculty, staff and campus visitors
• Ability to establish, build, and maintain effective working and collaborative relationships with campus partners.
• Excellent interpersonal skills.
• Evidence of organizational and problem-solving skills and the ability to work collaboratively as well as independently.
• Excellent time management and organizational skills, initiative and resourcefulness.
• Flexibility and the ability to be able to perform successfully when challenged by changing workflow priorities.
• Effective oral and written communication skills.

PREFERRED EXPERIENCE:

• Intermediate-level proficiency in the use of PeopleSoft and Kronos.
• Experience with academic policies and practices, student tracking and record keeping systems.

Preferred Qualifications


Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: 115H

Required Application Documents


How to Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/

Additional Details


Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the 'Great Colleges to Work For.