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As a member of the Quality Assurance Unit, this Outreach Coordinator (HSC 3) position coordinates and evaluates the effectiveness of inclusive, evidence-based outreach and retention efforts for the Washington State Women, Infants and Children (WIC) Program, Breastfeeding Peer Counseling Program (BFPC), Farmers Market Nutrition Program (FMNP), and SNAP-Ed Program. The Outreach Coordinator provides leadership and professional level consultation to internal and external customers and to local WIC and SNAP-Ed contractors on outreach and retention, ensuring adherence to federal regulations.
This Outreach Coordinator (HSC 3) supports the Division of Prevention and Community Health (PCH) and the Department of Health (DOH) by collaborating with partners to enhance the health of individuals, families, and communities. We work to prevent disease and promote a healthy start, healthy choices, and equitable access to services. The Office of Nutrition Services (ONS) works to improve the life-long nutrition and health of low-income individuals and families through nutrition and active living education, breastfeeding promotion and support, and access to healthy foods. As the Outreach Coordinator (HSC 3) you will work with some of our most vulnerable populations, those eligible for the WIC Program, by engaging partners to promote the WIC program and by applying effective outreach strategies for recruitment and retention of WIC participants. The incumbent may be located anywhere within the State of Washington. Telework (mobile work) is currently expected. When approved, the incumbent will work with their supervisor to identify an appropriate work schedule and balance including telework and reporting to the Tumwater, WA duty station for work activities as needed. It is anticipated that the incumbent would be expected to report to the Tumwater duty station for work activities up to 2 days monthly.
About the Department of Health The vision of the Washington State Department of Health (DOH) is equity and optimal health for all. Our mission is to work with others to protect and improve the health of all people in Washington state. Learn more about the DOH Transformational Plan.
Our Values Good organizations know what they do and how they do it. Great organizations also understand why they do it. Our values are:
Human-centered: We see others as people who matter like we do and take into account their needs, challenges, contributions, and objectives.
Equity: We are committed to fairness and justice to ensure access to services, programs, opportunities, and information for all.
Collaboration: We seek partnership and collaboration to maximize our collective impact. We cannot achieve our vision alone.
Seven Generations: Inspired by Native American culture, we seek wisdom from those who came before us to ensure our current work protects those who will come after us.
Excellence: We strive to demonstrate best practices, high performance, and compelling value in our work every day.
The Washington State Department of Health acknowledges that our locations statewide are on the homelands of Native people, who have lived in this region from time immemorial. Currently, within the boundaries of Washington State, there are 36 tribes, 29 of which are federally recognized, that share traditional homelands and waterways in what is now Washington State. Some of these are nations and confederacies that represent multiple tribes or bands. We express our most profound respect for and gratitude toward these original and current caretakers of the region. As a public health agency, we acknowledge our responsibility to establish and maintain relationships with these tribes and Native peoples, in support of tribal sovereignty and the inclusion of their voices in public health programs and policies. We pledge that these relationships will consist of mutual trust, respect, and reciprocity.
Benefits of Working for DOH Washington is America's Top State, according to U.S. News (2021), and provides one of the most competitive benefits packages in the nation.
We also offer:
Ahealthy life/work balance by offering flexible schedules and telework options for many positions.
Growth and development opportunities.
A wellness program that offers education, access to healthy food, and fitness classes.
Opportunities to serve your community through meaningful work.
A commitment to diversity and inclusion fosters an inclusive environment that encourages all employees to bring their authentic selves to work.
An Infant at Work Program based on the long-term health values of breastfeeding newborns and infant-parent bonding.
Employee resource groups that provide forums for employees to gather and share ideas about matters that affect their personal and professional lives and support career development.
Develops and carries out an annual state outreach and retention plan:
Collaborates with DOH Center for Public Affairs & Equity, and other internal and external partners to develop a plan for WIC outreach and retention that aligns with the WIC State Plans and ONS strategic plan; include metrics for evaluation.
Uses data analytics to determine areas in the state that have the highest percentage of WIC eligible clients currently not participating or where the highest health disparities exist; ensure the plan has activities that address access in these communities.
Ensures the plan addresses equity and inclusion and meets federal regulations and allowable cost requirements.
Develops outreach strategies in coordination with the WIC health educator that targets underserved populations.
Leverages technology to optimize the use of outreach and retention resources.
Serves as the WIC Outreach policy lead.
Acts as contract manager for outreach and retention-related contracts.
Facilitates a WIC advisory council remotely or in person.
What we're looking for Our ideal candidate has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. Our ideal candidate demonstrates resilience to model outward behaviors including seeing people like ourselves whose goals, objectives, needs, and challenges matter.
Required Qualifications Experience for both required and desired qualifications can be gained through lived experience, volunteer experience, formal professional employment, or a combination.Experience may have been gained concurrently. Option 1: Four (4) or more years of experience leading, developing, or coordinating projects or programs that focus on addressing health inequities, social justice, environmental justice, community engagement, and/or working with groups that have been historically marginalized, and/or including three (3) or more years of experiencing evaluating public health research and developing projects based upon public health research.
Option 2: A bachelor’s degree or higher in marketing, communication, public relations, public health, social services, or other health related field, which should include:
A minimum 2 years of experience conducting community, state, or national outreach activities/campaigns;
A minimum 2 years of experience using social media platforms for outreach or health messages; and
A minimum of 2 years of experience working with stakeholders from diverse communities and backgrounds to reach shared understanding and goals, and ability to evaluate research and identify best approaches.
Dual language proficiency in English and Spanish including reading, writing, speaking, and translating.
Education in a foreign language school (High School or above).
Previous experience as a WIC Participant.
Experience working in WIC at the state or local level.
Master’s degree in public health, communications, marketing, or another related field(s).
Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day.
We help ensure a safer and healthier Washington by:
Working to improve health through disease and injury prevention, immunization, and newborn screening
Providing health and safety information, education and training so people can make healthy choices
Promoting a health and wellness system where we live, learn, work, play and worship
Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure
Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies
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