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The Director of Donor Relations & Communications designs and implements a University Advancement (UA) Donor Advancement integrated communication plan intended to promote philanthropic giving and effectively engage key constituent groups including alumni, parents, and friends, in close conjunction with the Vice President for Marketing & Communications. Manages the Associate Director of Donor Relations and Communications, overseeing the development and implementation of programs designed to cultivate major and principal outright and planned giving prospects and recognize and steward major and principal donors; coordinating such efforts with the Vice President for University Advancement, and the University Advancement staff. Develops and implements, in conjunction with the Senior Director of Advancement Services, a program for a best practice gift acknowledgment process for UA and the President's Office.
Reporting to the Vice President for University Advancement, this position serves as a member of the Advancement Leadership Staff and has primary responsibility for providing strategic leadership in the division's work to strengthen and maintain life-long relationships between the University and its donors, alumni and friends that will make a difference in the life of the institution and to oversee a program whereby the University's philanthropic and stewardship initiatives are conveyed to them.
This position requires flexibility to work outside normal business house including evening, and weekend hours as well as the ability to travel, as required.
Duties and Responsibilities:
The duties and responsibilities include, but are not limited to, the following:
Oversees the direction and administration of UA messaging, including but not limited to customized mailings, online presence, donor proposals, newsletters, stewardship reports, campaign materials for prospective prospects and donors, acknowledgments, and electronic communications.
Works closely with the Office of Strategic Marketing & Communications in developing policies and strategies for formulating messaging to alumni, parents, and friends and development of the University's overall communications strategy.
Oversees production of various materials from draft through distribution of final product; executes, supervises, or manages elements including article/topic selection, research, contract writing/editing, vendor deliverables - from page proofs and blue lines to mail house operations.
In collaboration with the Office of Strategic Marketing & Communications, manages UA presence on University website, creates content for Och Tamale and other relevant publications, evaluates data trends and makes recommendations for updates; partners with SMCOM on disseminating alumni news and planning.
In close cooperation with the Senior Director of Advancement Services and the Advancement Services team, prepares gift acknowledgement letters and leads the gift acknowledgement process.
In cooperation with appropriate development officers, oversees and executes the annual process of reporting to donors on the use of their endowed funds.
Manages social media including the University's alumni Facebook page and LinkedIn, where appropriate.
Plays an integral role in the planning and execution of targeted University-wide special events, working closely with the President, trustees, and other members of the University Leadership team.
Manages the selected UA alumni website, ensuring standards are met and processes are followed for online giving, event registrations, alumni directory and all other web pages representing University Advancement.
Produces speeches and develops advancement position papers for senior management and volunteers, including the President and members of the Board of Trustees, in conjunction with the VP for University Advancement and the SMCOM.
Participates in working groups to plan, coordinate, and execute original communication products and publications related to special events and programs.
Tracks and manages a joint communication calendar with all units within UA and Alumni Relations, implementing a structure that ensures consistent and progressive messaging for target audiences.
Measures performance, evaluates programs, and participates in benchmarking studies.
Supervisor of record for the Associate Director of Donor Relations & Communications; develop and maintain job descriptions for assigned positions; plan, direct, and assign work of assigned staff; make hiring and disciplinary decisions; provide feedback on performance and approve timesheets.
Provides oversight to the formulation of strategic donor recognition plan, implementation of donor events, the creation and stewardship of endowed funds, and stewardship of the University's scholarship program.
Leads the planning and budgeting process for the Donor Relations unit in collaboration with other partners in the University Advancement division.
Actively participates in UA benchmarking programs to seek out best practices in areas that can improve the donor recognition and stewardship programs.
Oversees planning and coordination of annual report of donors and major donor mailings such as leadership briefings to top donors and scholarship donor updates.
Performs other duties as assigned.
Any combination equivalent to, but not limited to, the following:
Bachelor's degree is required.
A minimum of five years of increasingly responsible experience in communication or related field, preferably in a higher education setting.
Extensive experience in social media required.
Demonstrated ability to define marketing and strategic communication goals and objectives, identify target audiences, and develop and implement strategic communication plans to accomplish goals preferred.
Management and team building experience strongly preferred.
Strong journalistic or public relations writing and editing experience; gift proposal or other fundraising writing experience preferred.
A valid California Class C CA drivers' license with a safe driving record is required.
Knowledge and Skills:
Knowledge of general fundraising skills, including proficiency at supporting and participating in prospect management and best practices.
Knowledge of journalism, public relations, editing, and writing including gift proposal or other fundraising writing.
Strong analytical and independent decision-making capabilities.
Scrupulous accuracy and attention to detail, as well as the ability to exercise sound independent judgment, following established protocols and procedures.
Proven ability to manage multiple projects, set priorities and meet deadlines.
Well-developed interpersonal skills including excellent oral and face-to-face communication skills as well as the ability to consistently produce concise, professionally written communications.
Excellent computer skills including database management and proficiency with MS Office suite.
Ability to interact effectively with all levels of the organization, including executive leadership.
Must possess tact, diplomacy, and discretion in handling highly confidential matters.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.
Information Security Role: Data User
Follow the policies and procedures established by the appropriate Data Stewards.
Comply with federal and state laws and regulations as well as University policies, procedures, and standards associated with the University computing resources and institutional data used.
Use institutional data only as required for the conduct of University business within the scope of employment.
Implement safeguards prescribed by appropriate Data Stewards for Limited Access and Restricted Data.
Ensure the appropriateness, accuracy, and timeliness of institutional data used for the conduct of University business.
Report any unauthorized access, data misuse, or data quality issues to the appropriate Data Steward for remediation.
Accept and complete the confidentiality statement yearly if access includes Restricted data.
Physical Requirements/Working Conditions:
Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort. Must be willing and able to work outside normal business house including evening, and weekend hours as well as the ability to travel, as required.
Incumbents regularly sit for long periods; walk short distances on a regular basis; travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.
TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed please call (909) 748-8040.
BACKGROUND CHECKS:The University of Redlands is committed to providing a safe campus community. As part of that commitment, the university conducts background checks for applicants being considered for employment.
INFORMATION REGARDING COVID-19: New employees are required to submit proof of having received the full course dose of an approved COVID-19 vaccine including a booster or submit an exemption request for medical or religious reasons within sixty (60) days from your date of hire.
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