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NTID Support Specialist 7647BR National Technical Institute for the Deaf NTID Client Services
Detailed Job Description Essential Functions: Provide IT Support for equipment and software Issues for NTID's classrooms, labs and Faculty/Staff computing devices, including but not limited to:
Be proactive in identifying, researching, and resolving technical problems, relying on experience and judgment to plan and accomplish goals in a timely manner.
Log support requests in a timely manner and according to agreed standards and procedures. Thoroughly document all information and resolutions in the ticketing system.
Provide support as assigned to NTID events, including general IT, cameras, audio, video and recording equipment
Help manage student assistants and the scheduled services provided at the triage level.
Become a primary technical lead for classrooms and labs in assigned NTID academic departments.
Schedule, manage and complete internal department projects as assigned
Actively enforce RIT/NTID security and best practice standards.
Assist in the movement of equipment and ensure the accuracy of inventory systems.
On complex support issues, work with higher level support tiers as appropriate to troubleshoot technical problems, resolve equipment or software related issues.
Department/College Description NTID Client Services department is a sub department of NTID College Operations within the department of Information Security and Technology Services. The Client Services department is responsible for all aspects of end user support, classroom technology, labs and event support within NTID
College Description: National Technical Institute for the Deaf is one of the nine colleges of Rochester Institute of Technology, a leading career-oriented, technological university recognized by U.S. News & World Report as one of America's 'Best College Values,' and by The Princeton Review as one of the top 20 colleges nationwide for 'Best Career Services.' More than 15,000 undergraduate students from around the world, including more than 1,200 who are deaf or hard of hearing, come to campus every year to take advantage of the benefits of an RIT/NTID education, and because it's the right fit for them.
Associates in a related major or equivalent experience
3-5 years of experience in an IT related field
Knowledge of ASL or willingness to learn
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band: 116H
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the 'Great Colleges to Work For.' RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .
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