Position Title: Community Relations Associate, Parking and Transportation Services

Posting Number: P230100

Employer: State

Salary Range: $51,000 - $55,000

FTE: 1.00

Position Summary:

• Marketing of department service offerings to all students, inclusive of outreach and presentations at orientations, open houses, focus group sessions and forums.
• Initiate innovative messaging design, i.e. print, electronic, special event and video, to promote the department's transportation service offerings and inform of parking strategy, rules and regulations.
• Work with supervisor to write, create and edit public relations messaging including news releases, service advisories, publications and website content.
• Contribute as a member of the social media outreach team and serve on related committees, including as a divisional communication steward.
• Contribute to the success of the customer service team, by employing public relations skills to answer questions from customers, in-person, by phone and via email. Communicate trends and issues shared within customer service interactions to parking and mobility teams for follow-up.
• Ensure that the unit has the resources and tools to operate, by overseeing inventory and tracking purchases, payments and billing. Track and follow-up on receivables. Assist in the preparation of unit budgets and support staff in other business and HR operations. Generate financial reports utilizing infographics and make clear, informative presentations to staff.
• Assist with scheduling, promotion, outreach, registration and other aspects of the UB Express Bus Home program.

Minimum Qualifications:

• Bachelor's degree in Marketing, Advertising, Public Relations, Communications, English, or a related field.
• A minimum of one year of experience in the areas of communications, marketing or a related field in a customer-service oriented setting.

Preferred Qualifications:

• Demonstrated creation of marketing, public relations, promotional campaigns; special events.
• Demonstrated innovative messaging design in print, infographic communications, social media, video or other mediums.
• Strong interpersonal and public speaking skills; ability to communicate with a diverse population of students, faculty, staff and campus visitors.
• Experience in resource management, business office operations; organizational skills.

Deadline for Applicants: 04/07/2023

Quicklink for Posting: 41226

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The University at Buffalo (UB) #ubuffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowl¬edge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. UB is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

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