Department: Information Technology Services (ITS)

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• Initiate, build and maintain excellent working relationships with business leaders, including key senior management;
• Partner with business leaders and senior management to understand strategic business plans and roadmaps and develop supporting information technology plans and roadmaps;
• Act as the executive leader of Mason's Center of Excellence (CoE) Salesforce governance structure to ensure a streamlined and collaborative approach to Salesforce utilization and expansion;
• Develop IT execution and delivery strategies, including in-house vs. outsourcing approaches;
• Develop and oversee development of program and project plans, milestones, deliverables, timelines, resources and budgets;
• Provide oversight, guidance, and contributions to help ensure project success;
• Ability to be hands on when needed and be able to function across the spectrum – from strategic and tactical;
• Weigh in as necessary on requirements, architecture, security, engineering, infrastructure and other aspects of solution delivery or system maintenance to represent the business objectives and priorities. Ensure non-functional and technical requirements are included in all project plans;
• Provide Salesforce subject matter thought leadership and expertise to steer the technical direction of workstreams based on sound technical basis and Salesforce best practices;
• Comprehension of architectural decisions and ability to convey those decisions to stakeholders to explain how business strategy alignment is satisfied;
• Monitoring key Salesforce technology trends and recommend the right additions that will make us more efficient and lower our total cost of ownership;
• Manage vendor performance and relationships to effectively and efficiently meet business objectives;
• Responsible for IT human capital management to include staffing, employee training and career development, establishing performance standards and conducting reviews, and succession planning;
• Ensure 24/7/365 staffing for mission critical systems; and
• Accountable for system redundancy and technical continuity of operations.

• Extensive experience (generally 10+ years) to include management/supervisory experience (generally 5-7 years) and proven experience managing large Salesforce projects and systems (case management experience preferable);
• Master's degree in Business Management, Information Technology, Software Engineering, Computer Science, or related discipline, or, equivalent combination of education and related experience;
• Extensive experience with the Salesforce platform across its various offerings (firm understanding of the underlying technology framework and tools);
• Experience with Salesforce Education and Service Cloud implementations and support is required;
• Program/Project management experience, and experience with Agile, Scrum, DevOps practices required;
• Experience of working with cloud platforms AWS/Azure/Google Cloud or equivalent;
• Knowledge of ITIL framework required;
• High level of knowledge/expertise in case management process design and implementations desirable;
• Understanding of data management technologies (MDM, Business Intelligence, Data Warehousing, Data Science);
• Demonstrated understanding of Integration technologies including ESB, iPaaS, API Management and Service Governance experience;
• Demonstrate a desire to keep up with emerging technologies to act as a thought leader to help guide technology innovation;
• Demonstrable knowledge of systems security, data protection, and data privacy as it pertains to delivering enterprise grade Salesforce solutions;
• Experience working with clients with significant and complex IT needs;
• Experience working in large, complex IT project environments;
• Highly intelligent, conceptual, excellent judgment, and capable of analyzing business and management problems. Must possess the ability to arrive at sound and effective business solutions;
• Excellent communication skills; able to present a solid business case, form business partnerships, and frame issues for a wide variety of stakeholders including executive management;
• Able to work both autonomously and with appropriate collaboration among other team members and senior management across a matrixed organization;
• Excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills; and
• Experience defining business requirements, writing user stories, and providing a detailed system and functional designs.

• Project Management Institute (PMI) Project Management Professional (PMP) certification; and
• Preference to candidates with experience working within the public sector, specifically education focused.

Salary: Commensurate with education and experience.

Location: Fairfax, VA

Mason Ad Statement:

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report

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About George Mason University

George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world. George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area. Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study. Mission. We prepa...re Mason students for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation. George Mason: Patriotism Personified. George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights. We Are in Virginia. But We Serve the World. Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time. Washington, D.C.: Land of Opportunity. Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation. At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer. You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do. There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services. In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia. Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line. Enriching Work Environment. We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive. Diversity. Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report. We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars. While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you. We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts. Interacting with people from a variety of backgrounds will: •Widen your outlook of the world, •Show you how to work and collaborate with people of differing views, •Expose you to new perspectives from people with disparate life experiences, and •Give you the social skills to interact with all kinds of people. Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities. Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems. Campus-Wide Accessibility. Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures. Accessible. We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out. Social and Cultural Venues. Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.

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