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NTID Support Specialist
NTID Support Specialist8987BRNational Technical Institute for the Deaf NTID Client Services Job SummaryProvide first level support by answering, evaluating, and prioritizing incoming telephone, voicemail, video phone and email requests with hardware, software, networking and other computer \\ building related problems. Provide support by assessing and resolving technical issues or by assigning trouble tickets to the proper support queue, follow appropriate escalation processes in all instances where a call cannot be resolved, remotely install new hardware and software upgrades in accordance with established procedures and software lic
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