Information Systems Analyst

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Information Technology
Salary: $66,500 - $105,350
Full/Part Time: Full-time(100%)
Organization: School of Education
Department: Joi Spencer
Application Deadline: Open Until Filled

Position Information:
The School of Education (SOE) at the University of California Riverside (UCR) is committed to its mission to advance equitable educational systems and practices which are driven by core values of equity, evidence, excellence, community, critical thinking, and compassion. Located in the Inland empire, a racially and economically diverse region on Tribal lands, UCR is a land-grant public institution designated as a Hispanic serving, Minority Serving, and Asian American and Native American Pacific Islander-Serving Institution. Under the direction of the School of Education (SOE) Manager of Information Technology and Director of Marketing and Communications, the Information Systems Analyst supports IT services used by the faculty, staff, researchers and instructional programs and supplies technical expertise to meet the challenges of this increasingly dynamic environment. Responsibilities include support of IT services, including service delivery, server and desktop deployment and maintenance, and development of new technical solutions. The Information Systems Analyst remains current with developments in the field, supports established IT procedures and standards, helps implement work flow processes, and ensures consistent delivery of IT services. In addition, this position is responsible for monitoring and upgrading the School of Education website and all associated websites. Displays an excellent understanding of content management systems (CMS) and technology infrastructures using CSS, Firewalls, IDS/IPS, Web-Proxy, and Security Audits. Comfortable troubleshooting websites and constantly improving their design, functionality, and User Experience (UX). This position requires a combination of programming skills (PHP, HTML, CSS, JS, etc.) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). Strong candidates will have a strong understanding of industry trends and content management systems. Experience with responsive and adaptive design is strongly preferred. In addition, an understanding of the entire web development process, including design, development and deployment, with some back-end knowledge, is preferred. The ideal candidate will demonstrate a high level of racial literacy given that UCR is an HSI, MSI, and AANAPISI located on Indigenous lands in what we now call the Inland Empire.

This position is eligible for hybrid work.

The full salary range for the Information Systems Analyst is $30.80 - $54.74 per hour. However, the expected pay scale for this position is up to $43.10 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.

Required

Experience Requirements

2 - 4 years of related experience.

Required

Special Conditions
Special

Must pass a background check.

Required

Minimum Requirements

General knowledge of several areas of IT.

Knowledge relating to the design and development of software. Basic knowledge of secure software development.

Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications.

Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.

Demonstrated experience with database administration.

Knowledge of data management systems, practices and standards.

Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.

Demonstrated testing and test planning skills.

Ability to write technical documentation in a clear and concise manner.

Demonstrated understanding of how system management actions affect users and dependent/related functions.

Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

Preferred Qualifications

Experience working in a higher education hybrid environment.

Experience building user interfaces for websites and/or web applications. Experience designing and developing responsive design websites.

Extremely fluent with HTML5/XHTML and CSS.

Experience working with PHP, JavaScript, and jQuery. Ability to write JavaScript with and without the use of frameworks such as jQuery

Personal and/or professional experience and demonstrated capacity or record of commitment to serving racially diverse communities. Desire to work alongside faculty, students, staff, administrators commitment to UCR and SOEs equity-oriented mission as a land-grant university on Tribal lands designated as a Hispanic serving, Minority Serving, and Asian American and Native American Pacific Islander-Serving Institution.

Comfortable working with debugging tools like Firebug, Chrome inspector, etc.

Ability to understand CSS changes to have consistent style across platforms and browsers. Ability to convert comprehensive layout and wireframes into working HTML pages.

Experience developing web solutions in Drupal and PHP implementations in a LAMP environment. Ability to architect enterprise Drupal solutions including data, display, and information architecture. Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Panels. Experience creating custom Drupal modules. Experience building responsive websites using Drupal CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery. Knowledge of PHP, PHP files and theme functions, and knowledge of the Drupal theme layer. Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.


Additional Information:
Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
INFO SYS ANL 2 007308 21 Joi Spencer Eddie Greer

Generic Scope
Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope
Applies IT professional concepts, department/unit and campus/medical center/OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Department Custom Scope
The School of Education (SOE) at the University of California Riverside (UCR) is committed to its mission to advance equitable educational systems and practices which are driven by core values of equity, evidence, excellence, community, critical thinking, and compassion. Located in the Inland empire, a racially and economically diverse region on Tribal lands, UCR is a land-grant public institution designated as a Hispanic serving, Minority Serving, and Asian American and Native American Pacific Islander-Serving Institution. Under the direction of the School of Education (SOE) Manager of Information Technology and Director of Marketing and Communications, the Information Systems Analyst supports IT services used by the faculty, staff, researchers and instructional programs and supplies technical expertise to meet the challenges of this increasingly dynamic environment. Responsibilities include support of IT services, including service delivery, server and desktop deployment and maintenance, and development of new technical solutions. The Information Systems Analyst remains current with developments in the field, supports established IT procedures and standards, helps implement
work flow processes, and ensures consistent delivery of IT services. In addition, this position is responsible for monitoring and upgrading the School of Education website and all associated websites. Displays an excellent understanding of content management systems (CMS) and technology infrastructures using CSS, Firewalls, IDS/IPS, Web-Proxy, and Security Audits. Comfortable troubleshooting websites and constantly improving their design, functionality, and User Experience (UX). This position requires a combination of programming skills (PHP, HTML, CSS, JS, etc.) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). Strong candidates will have a strong understanding of industry trends and content management systems. Experience with responsive and adaptive design is strongly preferred. In addition, an understanding of the entire web development process, including design, development and deployment, with some back-end knowledge, is preferred. The ideal candidate will demonstrate a high level of racial literacy given that UCR is an HSI, MSI, and AANAPISI located on Indigenous lands in what we now call the Inland Empire.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Provides support for diverse clients including faculty, staff, researchers, students, teaching assistants, and instructors. Support must be delivered in a well prioritized, professional, timely, and respectful fashion. Provides effective documentation, training, and self-help resources for these clients. Provides trouble ticket and in person (or equivalent remote) support and diagnostics for clients' software and networking problems. Maintains and improves documentation on local procedures related to client support.

20%

Responsible for helping formulate an effective, responsive design and turning it into a working theme. Work closely with back-end developers and customers to ensure an effective, visually appealing, and intuitive implementation. Inclusive of but, not limited to monitoring and upgrading the organization's website. Responding to and troubleshooting all website issues, updating HTML, CSS and JavaScript regularly, ensuring website quality and efficiency by conducting regular test plans, improving the User Experience of the website regularly, collaborate with all staff and management to ensure that the website aligns with brand strategy and meets the organization's and industry's standards. Serving on the UCR Site Factory Manager committee, and keeping SOE updated with any major changes that will impact the websites. Working with staff and faculty to create new, UCR-approved websites and creating new pages and microsites as needed. Ensuring full compliance on the website with all laws and regulations.

20%

Manages systems and services for a facility or portion of facility of small to moderate size. Evaluates, installs, modifies and supports operating systems, software, utilities and/or tools. Applies and maintains moderately complex security controls.

15%

Plans and implements hardware and software upgrades for computing and communications devices. Troubleshoots and resolves moderately complex to complex issues. Provides internal technical support to more junior staff members and assists junior staff in resolving customer problems.

15%

Applies professional data management concepts and defined data/information management policies and procedures in completing assignments. Works on data/information management problems of moderate scope and complexity where analysis of situations or data requires a review of a variety of factors. Designs and implements capture of metadata from technical processes such as software design and database management.

15%

Identifies, evaluates and develops limited to moderately complex systems, processes and procedures. Develops basic user interface designs. Documents software and processes. Creates reports and training documents.

10%

Works on basic to moderately complex databases with appropriately normalized data structures using intermediate level database design and programming techniques such as views, triggers and stored procedures. Works on database-related issues and projects of diverse scope taking in business practice and technical considerations, applying defined IT procedures and practices to database projects.

5%


To apply, visit https://jobsportal.ucr.edu/jobs/33539859







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