Housing Contracts Coordinator

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Campus Facilities and Support Services
Salary: $66,231 - $105,862
Full/Part Time: Full-time(100%)
Organization: Auxiliary Services
Department: Housing Services
Application Deadline: Open Until Filled

Position Information:
UC Riverside's Housing Services is recruiting for a Housing Contracts Coordinator. The full salary range for the Housing Contracts Coordinator is $31.72 - $50.70 per hour. However, the expected pay scale for this position is up to $35.01 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Note that this is an in-person, on-campus position; remote work is not available.

The primary role of the Housing Contracts Coordinator team is to provide university students with a successful transition to campus and a living environment complementary to their academic careers, while meeting department fiduciary responsibilities and maintaining maximum facility occupancy levels. The Housing Contracts Coordinator (HCC) provides responsive and consistent customer service that supports an exemplary university reputation and is critical to both current and future revenue generation. Under the general direction of the Associate Director for Housing Administration, the HCC uses professional concepts to apply Housing Services policies and procedures to oversee ongoing administrative, customer relation, financial, analytical, and operational issues of moderate scope. The HCC is the principal Housing Services liaison to students, student families, university offices, external agencies, and the general public with regard to general campus housing inquiries and interpreting campus housing policy and procedures. The HCC manages the campus housing application, contracting, assignment and financial accounting data and processes for a residential population of approximately 8,000 persons. The HCC administers the billing, collection, and reconciliation of residential and commercial accounts generating income in excess of $90 million dollars. The HCC advises residents with regard to fiscal and contractual obligations, alternative fiscal and social resources, appeals, dispute resolution, and penalties. The HCC coordinates unlawful detainer actions with third party resources, law enforcement, and legal counsel, as well as participates in campus and department outreach events and activities.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

#CB


Requirements:
Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.
Required

Experience Requirements

2 - 4 years of related experience.
Required

Experience working with online systems, databases and query tools.
Required

Experience working with contracts or accounts services.
Required

Experience working in a high-volume environment, with frequent interruptions.
Required

Experience working in a customer service environment responding to and meeting the needs of the customer.
Required

Experience applying University of California policies and laws recommending write-off of uncollectible debts and resolving delinquent payment problems.
Preferred

Experience and/or knowledge of UC/UCR systems, policies, procedures, and regulations.
Preferred

Experience working in university housing, or similar hospitality environment.
Preferred

Experience working with billing and accounts receivables and their associated systems.
Preferred

Experience working with StarRez, or similar housing management system.
Preferred

License Requirements

Valid Driver License
Required

Special Conditions
Special

Must successfully complete a background check.
Required

Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business.
Required

Overtime
Required

Minimum Requirements

Ability to use sound judgment in responding to issues and concerns.

Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.

Ability to use discretion and maintain all confidentiality.

Solid organizational skills and ability to multi-task with demanding timeframes.

Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making.

Demonstrated ability to effectively and sensitively communicate verbally and in writing to and work collaboratively, cooperatively, and maintain professional relationships with diverse populations, including students, faculty, staff in various campus departments, and external constituents and agencies.

Preferred Qualifications

Working knowledge of common organization-specific and other computer application programs.


Additional Information:
Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
General Information

Job Title
004263

Grade
Robert Brumbaugh

Supervisor
20%

Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems and vendor concerns. Provides guidance regarding assignment concerns, disputes, and exceptional cases and determines whether exceptions to standard practices are warranted upon considering such factors as financial aid allocation, annual student budget, federal and University disbursement policies, University billing practices, available housing alternatives, landlord-tenant law, and the judicious use of available resources. Advises customers on a variety of housing, contractual, financial or policy-driven options. Identifies delinquencies, account variances, researches and rectifies discrepancies in billing reports. Utilizes housing management system query tools to audit application and contract data, confirming completeness and accuracy of submission, assignment, and/or billing information. Takes appropriate action to correct and minimize any discrepancies. Manage, review and process requests for contractual exceptions, including, but not limited to, contract cancellations, dining plan changes, room relocations, extended stays, leaves of absence, special needs accommodations (e.g. ADA, emotional support animals, basic needs), policy exceptions, etc. Provides rental verification for current or past residents.

15%

Conducts trends analyses and helps develop resulting recommendations.
Under general supervision, provides analysis of moderate operational projects, produces monthly occupancy limit audits, and gathers and analyzes resource data; prepares and summarizes information and/or recommendations; and develops short term plans to decrease loss in revenue.

10%

Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies. Documents processes and procedures for residential housing and financial activities. Participates in work-groups or committees, as needed, to develop, implement, maintain and/or improve business processes. Participates in audits of internal records and processes and prepares recommendations for changes as needed. Ensures that the appropriate internal controls are addressed, maintained, and strengthened to protect University resources and align with federal and state requirements, internal controls, and audit policies.

5%

Provides guidance to supervisors and managers in developing job descriptions, facilitating benefits communications, and providing guidance on compensation programs, personnel policies, and procedures. Participates in the training of new staff, student employees, and Housing associates, as well as cross-training Housing partners, as needed. Provides guidance and work direction to student staff and associates, as appropriate.

5%

Participates in the development and revision of standard operating procedures and guidelines. Develop, document, and maintain standard operating procedures. Ensures that the appropriate internal controls are adhered to, maintained and strengthened to protect University resources. Conduct research, recommend and implement new and changing business processes and procedures. Participates in the long-range planning process for the area and makes recommendation(s) for changes and improvements to meet departmental goals.

5%

Serves as Housing ambassador for department and campus outreach, recruitment and retention events, as well as a resource during move-in and move-out activities, using knowledge and experience to respond to customer needs.

5%


To apply, visit https://jobsportal.ucr.edu/jobs/33917197







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