Are you curious and enthusiastic about learning and optimizing the use of technologies? Do you have exceptional writing and organizational skills paired with a desire to help others? If so, let's talk about an opportunity to partner your creative energy and skills with our need for a Technical Writer to mold user experiences and provide instructional support for technology services.

The Service Management and Communications team is a high-functioning group within the central IT department of Carnegie Mellon University. This collaborative team regularly works with cross-discipline groups within the division and university to create useful and meaningful content that supports the IT needs of the campus community.

Core responsibilities will include:

• Work with service teams and developers to understand and document technology services

• Develop and execute plans to generate the appropriate level of content and communications in support of our services including web content, knowledge base articles, communications, social media posts, news stories, and marketing materials.

• Provide peer review and constructive feedback for the advancement of team standards and continuous improvement of content published

• Work closely with senior writers and graphic designers to produce great content and advance your professional development

• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within Service Management and Communications (Computing Services). Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong verbal and written communication skills

• Ability to interview customers and subject matter experts to create technical documentation, instructional materials, and communications

• Familiarity with web-based communication techniques and content management strategies

• Close attention to detail, strong organizational skills, and the ability to multi-task

• Flexible personality with the ability to adapt and adopt change and new technology

• Ability to quickly learn new software and other technologies

• Experience with MS Office, Adobe Creative Suite (Dreamweaver, Photoshop, InDesign), HTML, and CSS experience a plus

Qualifications

• Bachelor's degree in Technical Writing, Instructional Design or equivalent subject area required

• 1-3 years of relevant experience required

• Or a combination of education and relevant experience from which comparable knowledge

Requirements:

• Successful Background Check

Are you interested in this exciting opportunity?! Apply today!

CMU's COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements. The most up-to-date information on CMU's COVID-19 mitigation requirements can be found here: Minimum Requirements to Return to Campus.

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