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Technical Writer I, Service Management & Communications - Computing Services
Carnegie Mellon University
Location: Pittsburgh, Pennsylvania
Internal Number: 2018299
Are you curious and enthusiastic about learning and optimizing the use of technologies? Do you have exceptional writing and organizational skills paired with a desire to help others? If so, let's talk about an opportunity to partner your creative energy and skills with our need for a Technical Writer to mold user experiences and provide instructional support for technology services.
The Service Management and Communications team is a high-functioning group within the central IT department of Carnegie Mellon University. This collaborative team regularly works with cross-discipline groups within the division and university to create useful and meaningful content that supports the IT needs of the campus community.
Core responsibilities will include:
Work with service teams and developers to understand and document technology services
Develop and execute plans to generate the appropriate level of content and communications in support of our services including web content, knowledge base articles, communications, social media posts, news stories, and marketing materials.
Provide peer review and constructive feedback for the advancement of team standards and continuous improvement of content published
Work closely with senior writers and graphic designers to produce great content and advance your professional development
Other duties as assigned
Flexibility, excellence, and passion are vital qualities within Service Management and Communications (Computing Services). Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
You should demonstrate:
Strong verbal and written communication skills
Ability to interview customers and subject matter experts to create technical documentation, instructional materials, and communications
Familiarity with web-based communication techniques and content management strategies
Close attention to detail, strong organizational skills, and the ability to multi-task
Flexible personality with the ability to adapt and adopt change and new technology
Ability to quickly learn new software and other technologies
Experience with MS Office, Adobe Creative Suite (Dreamweaver, Photoshop, InDesign), HTML, and CSS experience a plus
Bachelor's degree in Technical Writing, Instructional Design or equivalent subject area required
1-3 years of relevant experience required
Or a combination of education and relevant experience from which comparable knowledge
Successful Background Check
Are you interested in this exciting opportunity?! Apply today!
CMU's COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements. The most up-to-date information on CMU's COVID-19 mitigation requirements can be found here: Minimum Requirements to Return to Campus.
Staff - Regular
Full Time/Part time
Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.
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