Job Description: The Assistant Director of Admissions Campus Visit Experience will provide oversight and support to create an exceptional and impactful campus visit experience for prospective students and their families. They will be a hands-on leader, coordinating the daily campus visit experience, daily on-campus visit programming, and assisting with the planning and coordinating the University's on-campus recruitment events. The Assistant Director will be a highly visible member of the University community, building relationships with campus partners to assist with prospective student visits and event programming and develop concierge-like service to all admission visitors. This role will have direct oversight of student employees who serve in various capacities, such as Student Experience Leaders, Tour Ambassadors, and Student Program Ambassadors. The Assistant Director will take ownership of hiring, training, and assessing student employees to ensure prospective students receive professional, consistent, and highly impactful campus visit experiences.

Location: Glenside

Essential Functions:

• Student Employee Supervision:
  • The Assistant Director directly oversees the hiring, training, supervision and scheduling aspects of the Campus Visit Student Employees. The Assistant Director will work closely with Campus Life to share supervisory responsibility of the Student Experience Leaders. This individual will be expected to mentor and lead the student employees to thrive as positive representatives of Arcadia University. Key areas of focus will include: creative storytelling and high-level customer service.
• Relationship Management:
  • The Assistant Director will assist in the creation and execution of an engagement strategy for students and families that have visited campus. This individual will work to coordinate personalized visits to meet the needs of visiting students. The Assistant Director is part of the team responsible for conducting periodic and as-needed sales training for Campus Visit Student Employees and other campus stakeholders as well as ensuring that the team adheres to the consultative sales principles.
• Visit/Event Participation and Planning:
  • The Assistant Director will be required to participate in weekend, evening and weekday on-campus recruiting events including open houses, information sessions, receptions and Transfer Days. These events may require this individual to present small and large group information sessions. The Assistant Director will work with the Director to plan and implement on and off campus events, including creative and innovative initiatives. The Assistant Director will provide back up to the Visit Assistant to maintain the appearance of the Welcome Center.
• New Student Experience:
  • Collaborate with the Office of Campus Life, Student Success and other campus stakeholders to ensure a frictionless new student onboarding experience.
• Project Management:
  • The Assistant Director will manage 2-3 specific projects and must be able to organize tasks to reach the desired outcomes at the appropriate time, monitor progress in projects and plan for changes or challenges. They provide summary data and assessment for supervisor review, communicate data updates and the status of projects as required, are well organized and manage assignments to their successful completion.

Marginal Functions:

• Perform other duties as assigned by the Assistant Vice President for Enrollment Management and the VP for Enrollment,
• Technology and Innovation, or other senior management, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high volume or need.

Qualifications:

• Minimum Qualifications:
  • Bachelor's degree, required
  • 3-5 years of professional admissions or enrollment management experience at a postsecondary school required
  • Direct experience working with campus events and student workers preferred
  • Valid driver's license with a vehicle available for travel
  • Successful completion of a background check and motor vehicle record check
  • Available for regular evening and weekend programs and activities
• Physical Requirements
  
  • Ability to lift up to 35 lbs with or without reasonable accommodation
  • Preferred Qualifications
  • Business uses of social media
• Required Knowledge, Skills and Abilities:
  
  • Communication:
    • Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: coworker, parent, student, other University employees). Also able to give clear and complete presentations and engage large groups including varied audiences.
  • Customer Service:
    • Able to work professionally with prospective students, current students, parents, high school representatives and university employees. Provides clear and timely information and answers to questions, following up as necessary, or being able to refer an individual to a more appropriate team member. Able to empathize with others and understand the various perspectives that individuals bring to a situation, and address those perspectives.
  • Project Management:
    • Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and manages assignments to a successful conclusion.
  • Technology:
    • Able to use appropriate software for efficient completion of work objectives. Demonstrate beginner level mastery of core MS Office programs, and have general background knowledge about social media platforms.
      Cultural Understanding: Able to demonstrate respect for and engage with people of diverse backgrounds to create a stronger community.
  • Emotional Intelligence:
    • Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere on campus and when conducting University business off campus.

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based educational experience by placing students at the center. The Institute of International Education has ranked Arcadia first nationally in study abroad for 10 of the last 13 years, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for eight consecutive years. The University's Physical Therapy and Physician Assistant programs are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and among the "most innovative," and "best value" colleges. Arcadia promises a distinctively global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. Through its community of practice and commitment to Justice, Equity, Diversity, and Inclusion (JEDI) and to combating anti-Black Racism, Arcadia has made facilitating a safe and welcoming environment a priority. Learn more about our vibrant community at www.arcadia.edu.

Our belief and experience is that there is strength in diversity and we are committed to building a welcoming and inclusive environment for students and employees alike. We are a community built on varied experiences and perspectives that bene?ts from open-minded discussion and cultural humility. Guided by our University's values, we are committed to justice, equity, diversity and inclusion, and we are working towards dismantling anti-Black racism/white supremacy and other forms of interpersonal and systemic discrimination and oppression.

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values. in their work.

At Arcadia University, our JEDI principles (Justice, Equity, Diversity, and Inclusion) are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

About Arcadia University

Arcadia promises a distinctively global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. Through its community of practice and commitment to Justice, Equity, Diversity, and Inclusion (JEDI) and to combating anti-Black Racism, Arcadia has made facilitating a safe and welcoming environment a priority. Learn more about our vibrant community at www.arcadia.edu.

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